Posted in Campus Technology Services, General CIS, HelpDesk on Jul 23rd, 2007 3 Comments »
That’s easy, on the surface. When the service clients reasonably expect is more than can be produced: If our operation cannot meet client expectations, than we truly do them a disservice. But what does it mean to attempt to meet client expectations and what is the full impact of both the attempt and failure on [...]
Posted in General CIS, HelpDesk, Online Education on Jul 18th, 2007 Comments Off
How many of us have ever attended a live training session for IT software that went something like this: Things start off marvelously with coffee and doughnuts and a handout. Everyone sits down ready to begin and the instructor has people open Internet Explorer. Several people cannot find it, and several others are already working [...]
Posted in General CIS, IT Research on Jul 12th, 2007 Comments Off
Ever wonder why SUNY Delhi is “www.delhi.edu” and not “www.sunydelhi.edu,” “www.delhitech.edu” or even “www.realcoolschool.edu?” “EDUCAUSE, the association for information technology in higher education, is the sole registrar for names in the .edu domain. The Department of Commerce awarded management of the domain to EDUCAUSE in October 2001. Requests for new names in the domain are [...]
Posted in HelpDesk on Jul 9th, 2007 1 Comment »
A help desk is an information and assistance resource that troubleshoots problems with computers and similar products. Corporations often provide help desk support to their customers via a toll-free number, website and/or e-mail. There are also in-house help desks geared toward providing the same kind of help for employees only. – Wikipedia Definition – http://en.wikipedia.org/wiki/Help_desk [...]
Posted in Security on Jul 5th, 2007 1 Comment »
Traditionally we have cylinder locks. The main problem is the availability of master keys, which enables a person to gain access to a large number of rooms, offices and buildings. Loss or theft of master keys is a major concern. The current generation of swipe card locks uses off-line technology. Each swipe card in the [...]