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	<title>As much by writing</title>
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	<description>SUNY Delhi Computer Information Systems</description>
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		<title>&#8220;A Lousy Way to Learn a Subject&#8221;</title>
		<link>http://delhitools.net/cisblog/?p=161</link>
		<comments>http://delhitools.net/cisblog/?p=161#comments</comments>
		<pubDate>Sun, 18 Oct 2009 19:24:36 +0000</pubDate>
		<dc:creator>massonpj</dc:creator>
				<category><![CDATA[CIO]]></category>
		<category><![CDATA[General CIS]]></category>
		<category><![CDATA[Classroom Technology]]></category>
		<category><![CDATA[Teaching and Learning]]></category>

		<guid isPermaLink="false">http://delhitools.net/cisblog/?p=161</guid>
		<description><![CDATA[Over the summer SUNY Delhi&#8217;s Edward Stammel, Adjunct Instructor, Business &#38; Hospitality Division, contacted his department dean and CIS to discuss creating a new section for CITA 110, Introduction to Software Applications. Professor Stammel wrote:
The nature of Information Technology is undergoing a major revolution. The old way of doing things with corporate controlled networks running standardized [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Summer Reading List</title>
		<link>http://delhitools.net/cisblog/?p=155</link>
		<comments>http://delhitools.net/cisblog/?p=155#comments</comments>
		<pubDate>Sat, 05 Sep 2009 16:09:45 +0000</pubDate>
		<dc:creator>massonpj</dc:creator>
				<category><![CDATA[General CIS]]></category>
		<category><![CDATA[IT Research]]></category>
		<category><![CDATA[articles]]></category>
		<category><![CDATA[reading]]></category>
		<category><![CDATA[research]]></category>

		<guid isPermaLink="false">http://delhitools.net/cisblog/?p=155</guid>
		<description><![CDATA[As mentioned before in &#8220;As much by writing,&#8221; CIS staff are constantly discovering interesting articles as they keep up-to-date on current operations and research the various technology-related discussions underway at SUNY Delhi. Here&#8217;s a list of what CIS found of interest over the summer&#8230;

Adoption of Enterprise 2.0 in business
What&#8217;s the Point of Desktop Virtualization?
Why Consumers [...]]]></description>
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		<title>Sub-Objective: Considerations For How We Derive Value.</title>
		<link>http://delhitools.net/cisblog/?p=152</link>
		<comments>http://delhitools.net/cisblog/?p=152#comments</comments>
		<pubDate>Sat, 05 Sep 2009 15:51:22 +0000</pubDate>
		<dc:creator>massonpj</dc:creator>
				<category><![CDATA[CIO]]></category>
		<category><![CDATA[General CIS]]></category>

		<guid isPermaLink="false">http://delhitools.net/cisblog/?p=152</guid>
		<description><![CDATA[Back in July I posted to the &#8220;As Much By Writing&#8221; blog a screenshot captured from my computer when Google was down. By posting this, I was trying to highlight even technology giants&#8211;those universally accepted as leaders and innovators, and who have relatively unlimited resources compared to SUNY Delhi (technical, financial and staff)&#8211;can run into [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Response and Resolution, from a client support point of view</title>
		<link>http://delhitools.net/cisblog/?p=150</link>
		<comments>http://delhitools.net/cisblog/?p=150#comments</comments>
		<pubDate>Mon, 10 Aug 2009 16:57:51 +0000</pubDate>
		<dc:creator>brislisp</dc:creator>
				<category><![CDATA[General CIS]]></category>

		<guid isPermaLink="false">http://delhitools.net/cisblog/?p=150</guid>
		<description><![CDATA[An issue that has fostered much discussion in and around the hallways of the CIS offices lately is the client’s perception of response and resolution.  I often think that clients feel that they are one in the same however those of us in the technology support field know they differ greatly.  Client Support Services defines [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Customer??</title>
		<link>http://delhitools.net/cisblog/?p=145</link>
		<comments>http://delhitools.net/cisblog/?p=145#comments</comments>
		<pubDate>Tue, 28 Jul 2009 15:11:01 +0000</pubDate>
		<dc:creator>Mike Buel</dc:creator>
				<category><![CDATA[HelpDesk]]></category>

		<guid isPermaLink="false">http://delhitools.net/cisblog/?p=145</guid>
		<description><![CDATA[Within the IT department just who is the Customer?  And who is customer service?

First let’s get some definitions:
customer, Plural customers
English, Noun: patron; one who purchases or receives a product or service from a business or merchant, or plans to
Every person who passes by is a potential customer.
Dictionary.com Unabridged (v 1.1) 
American Heritage Dictionary
–noun 
1. [...]]]></description>
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		<title>Something to Think About&#8230;</title>
		<link>http://delhitools.net/cisblog/?p=139</link>
		<comments>http://delhitools.net/cisblog/?p=139#comments</comments>
		<pubDate>Fri, 24 Jul 2009 20:01:25 +0000</pubDate>
		<dc:creator>massonpj</dc:creator>
				<category><![CDATA[General CIS]]></category>

		<guid isPermaLink="false">http://delhitools.net/cisblog/?p=139</guid>
		<description><![CDATA[I was leaving yesterday and got caught up in a good ol&#8217; fashioned round of office banter about another department on campus. After a few comments, which may have been at best poor humor and at worst poor judgment, one of our colleagues offered, &#8220;How can we expect other departments to respect what we do, [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Even the Giants&#8230;</title>
		<link>http://delhitools.net/cisblog/?p=125</link>
		<comments>http://delhitools.net/cisblog/?p=125#comments</comments>
		<pubDate>Sun, 05 Jul 2009 14:28:53 +0000</pubDate>
		<dc:creator>massonpj</dc:creator>
				<category><![CDATA[CIO]]></category>
		<category><![CDATA[Campus Technology Services]]></category>
		<category><![CDATA[General CIS]]></category>
		<category><![CDATA[HelpDesk]]></category>
		<category><![CDATA[Systems and Networking]]></category>

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		<description><![CDATA[
]]></description>
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		<title>Bits &amp; Bytes: Atlassian Summit</title>
		<link>http://delhitools.net/cisblog/?p=115</link>
		<comments>http://delhitools.net/cisblog/?p=115#comments</comments>
		<pubDate>Fri, 05 Jun 2009 02:15:19 +0000</pubDate>
		<dc:creator>massonpj</dc:creator>
				<category><![CDATA[Bits & Bytes]]></category>
		<category><![CDATA[CIO]]></category>
		<category><![CDATA[IT Research]]></category>
		<category><![CDATA[Atlassian Summit]]></category>
		<category><![CDATA[Confluence]]></category>
		<category><![CDATA[Presenttions]]></category>
		<category><![CDATA[Professional Development]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[Video]]></category>

		<guid isPermaLink="false">http://delhitools.net/cisblog/?p=115</guid>
		<description><![CDATA[I just got back from the Atlassian Summit. In addition to learning about the latest functionality available in Confluence, I was able to check out some of the incredible examples of Confluence deployments that other organizations have developed. SUNY Delhi is in great company with its deployment of an enterprise wiki, with other attendees from [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Integration At Delhi &#8230;no that should be, &#8220;Business&#8221; at Delhi</title>
		<link>http://delhitools.net/cisblog/?p=110</link>
		<comments>http://delhitools.net/cisblog/?p=110#comments</comments>
		<pubDate>Mon, 25 May 2009 14:42:38 +0000</pubDate>
		<dc:creator>massonpj</dc:creator>
				<category><![CDATA[Banner Operations]]></category>
		<category><![CDATA[CIO]]></category>
		<category><![CDATA[Project Management]]></category>
		<category><![CDATA[Business Process Analysis]]></category>
		<category><![CDATA[SOA]]></category>

		<guid isPermaLink="false">http://delhitools.net/cisblog/?p=110</guid>
		<description><![CDATA[Forrester analyst Randy Heffner, has published a report titled &#8220;SOA [Service Oriented Architecture] Is Far From Dead—But It Should Be Buried.&#8221;
Sparked by a tinderbox of economic jitters and technology backlash, a recent thread of industry discussion cries out, ‘SOA is dead!’ Although many have had fun with the discussion, it is in fact quite misguided. [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Bits &amp; Bytes: New York Alert System</title>
		<link>http://delhitools.net/cisblog/?p=103</link>
		<comments>http://delhitools.net/cisblog/?p=103#comments</comments>
		<pubDate>Mon, 13 Apr 2009 18:38:14 +0000</pubDate>
		<dc:creator>student01</dc:creator>
				<category><![CDATA[Bits & Bytes]]></category>

		<guid isPermaLink="false">http://delhitools.net/cisblog/?p=103</guid>
		<description><![CDATA[
This month we will be discussing the SUNY New York Alert system.  The New York Alert system was created in light of recent campus incidents. Students, staff and faculty are informed about emergencies occurring on or around their college campus.  The system notifies their members of Bomb treats, Hazardous materials, Personal safety, Severe [...]]]></description>
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		<slash:comments>0</slash:comments>
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