Customer??
Posted in HelpDesk on Jul 28th, 2009 Comments Off
Within the IT department just who is the Customer? And who is customer service?
Archive for the 'HelpDesk' Category
Even the Giants…
Posted in CIO, Campus Technology Services, General CIS, HelpDesk, Systems and Networking on Jul 5th, 2009 Comments Off
Free Communication Tools
Posted in HelpDesk, Online Education on Feb 25th, 2008 Comments Off
Here are a few of my favorite FREE communication tools. These should be handy for anyone who does technical user support, faculty development, online teaching, etc: Open University's OpenLearn LabSpace – FlashmeetingSet up a free account and you can host Flashmeetings which use Flash to videoconference, audioconference, shared whiteboard, chat, etc. http://labspace.open.ac.uk/ Skype (www.skype.com) – [...]
When is a Service Really a Disservice
Posted in Campus Technology Services, General CIS, HelpDesk on Jul 23rd, 2007 3 Comments »
That’s easy, on the surface. When the service clients reasonably expect is more than can be produced: If our operation cannot meet client expectations, than we truly do them a disservice. But what does it mean to attempt to meet client expectations and what is the full impact of both the attempt and failure on [...]
The Culture of Training
Posted in General CIS, HelpDesk, Online Education on Jul 18th, 2007 Comments Off
How many of us have ever attended a live training session for IT software that went something like this: Things start off marvelously with coffee and doughnuts and a handout. Everyone sits down ready to begin and the instructor has people open Internet Explorer. Several people cannot find it, and several others are already working [...]
Help Desk Direction
Posted in HelpDesk on Jul 9th, 2007 1 Comment »
A help desk is an information and assistance resource that troubleshoots problems with computers and similar products. Corporations often provide help desk support to their customers via a toll-free number, website and/or e-mail. There are also in-house help desks geared toward providing the same kind of help for employees only. – Wikipedia Definition – http://en.wikipedia.org/wiki/Help_desk [...]