Even the Giants…
Posted in CIO, Campus Technology Services, General CIS, HelpDesk, Systems and Networking on Jul 5th, 2009 Comments Off
Archive for the 'Campus Technology Services' Category
Campus Technology Conference
Posted in CIO, Campus Technology Services, General CIS, IT Research on Jul 29th, 2008 Comments Off
I am spending the week at Campus Technology Magazine’s Next-Gen Conference. Over the week I thought it would be interesting to post the sessions I have attended in order to not only share some of the ideas presented, but hopefully foster a little discussion. I will be adding to this post, rather than adding multiple [...]
No IT Department Required
Posted in Campus Technology Services, Classroom Technologies, General CIS, Online Education on Aug 21st, 2007 Comments Off
I recently noticed that a company that offers free wikis (PBwiki.com), including commercial-free wikis for educators, is advertising: Education (no IT department required!). Why is that? What could it be that would bring about this type of promotional theme? Clearly they are tapping into a widespread phenomenon regarding the relationship between IT and instructors. This [...]
Wikis and RSS in Plain English
Posted in Campus Technology Services, Classroom Technologies, Online Education on Aug 15th, 2007 Comments Off
Lee LeFever has been making these excellent videos which explain many Web 2.0 concepts “in plain English.” They are simply dynamite – because they explain some concepts that are very helpful, useful, and efficient for working on the net these days – and in a way that is easy to understand, fun, and dynamic. Highly [...]
When is a Service Really a Disservice
Posted in Campus Technology Services, General CIS, HelpDesk on Jul 23rd, 2007 3 Comments »
That’s easy, on the surface. When the service clients reasonably expect is more than can be produced: If our operation cannot meet client expectations, than we truly do them a disservice. But what does it mean to attempt to meet client expectations and what is the full impact of both the attempt and failure on [...]